Payment

Payment will be collected at the moment that an order is placed. Different policies apply to commission work.

You may choose one of the following payment options: 

- Stripe: Visa, Mastercard, American Express, Discover

- PayPal

- iDEAL (available upon request)

Additional customs duties and taxes might apply to orders sent outside of the European Union. 


Shipping

Orders will be sent out within 2-5 business days. Different delivery times apply to commissioned and pre-order items.

Please note: Orders that are placed between October 6 (2018) and October 18 (2018) will be shipped 2-5 business days after October 18 (2018).

The delivery time is dependent on the courier and the destination. Please visit PostNL website for estimation of the delivery times to your country.

Click here for the list of prohibited countries. 

Size A4 and smaller

PostNL Registered Mail with tracking. Addressee is required to sign for delivery.

Packaging: Padded mailbox size cardboard box. The piece is mounted on removable sturdy cardboard.

Larger than A4

PostNL Parcel with tracking.

Packaging: Depending on the paper thickness, the item is delivered either rolled up inside a cardboard mailing tube, or flat in a padded cardboard box, mounted on removable sturdy cardboard.


Returns

You are entitled to return the product within 14 calendar days. You must inform me about your decision to return the order by sending me a message within 14 calendar days from the moment that you receive the goods. The reflection period starts from the moment you receive the item, and is extended to the next working day if it ends on a weekend or on a public holiday. During the reflection period you may return the item in its original packet. Before withdrawing, you can only examine the item in a similar manner as if in a shop, allowing you to confirm it is what you ordered and wanted. Although all return costs are the buyer's responsibility, I will reimburse the original delivery cost (excluding any customs fees).

Kindly note that I am unable to accept cancellations or returns for custom-made items. 

In the unfortunate event that the packet arrives to you damaged, please keep it unopened, and contact me as soon as possible for further instructions. I will do my best to either repair or replace the item. If the damage is irreversible, you are entitled to a full refund of the purchase price.


General

Business details: 
Maarit Hanninen
Burgemeester Röellstraat 534
1067 XR Amsterdam
The Netherlands

(No visiting address.)

Chamber of Commerce (KvK) number: 67135188

Email: maarit@maarithanninen.com

Business conducted on this website is subject to Dutch law. For more information visit European Commission website.

Disputes: Alternative and Online Dispute Resolution (ADR/ODR)