Payment

Payment will be collected at the moment that an order is placed. Different policies apply to commission work.

You may choose one of the following payment options: 

- Stripe: Visa, Mastercard, American Express, Discover

- PayPal

- iDEAL (available upon request)

Additional customs duties and taxes might apply to orders sent outside of the European Union. 


Shipping

Orders will be sent out within 2-3 business days. Different delivery times apply to commissioned items.

The delivery time is dependent on the courier and the destination. Deliveries within EU are estimated to arrive within 1-8 business days. For other destinations, please refer to PostNL website

Click here for the list of prohibited countries. 

Size A4 and smaller

PostNL Mail. You may upgrade to tracked shipment for additional € 10,-. Please mention this in the comments of your order. 

Packaging: Padded mailbox size cardboard box. The piece is mounted on removable sturdy cardboard and wrapped in gift foil.

Size A3 and larger:

PostNL Parcel with tracking.

Packaging: Padded cardboard box. The piece is mounted on removable sturdy cardboard and wrapped in gift foil.


Returns

You may return the product within 14 calendar days. The reflection period starts from the moment you receive the item, and is extended to the next working day if it ends on a weekend or on a public holiday. During the reflection period you may return the item in its original packet. Before withdrawing, you can only examine the item in a similar manner as if in a shop, allowing you to confirm it is what you ordered and wanted. Although all return costs are the buyer's responsibility, I will reimburse the original delivery cost (excluding any customs fees).

Kindly note that I am unable to accept cancellations or returns for custom-made items. 

In the unfortunate event that the packet arrives to you damaged, please keep it unopened, and contact me as soon as possible for further instructions. I will do my best to either repair or replace the item. If the damage is irreversible, you are entitled to a full refund of the purchase price.


General

Business details: 
Maarit Hanninen
Burgemeester Röellstraat 534
1067 XR Amsterdam
The Netherlands

(No visiting address.)

Chamber of Commerce (KvK) number: 67135188

Email: maarit@maarithanninen.com

Business conducted on this website is subject to Dutch law. For more information visit European Commission website.

Disputes: Alternative and Online Dispute Resolution (ADR/ODR)