Policies

COmmissions

I work with multiple mediums, such as oil paint, pencil, charcoal, watercolors, and ink. You may view some samples of my work at the bottom of the About page. You are free to choose the subject, the size and the medium, and the final price depends on these factors. 

Pencil:

  • Size A4: 75 €
  • Size A3: 110 €
  • Size A2: 165 €

Watercolor:

  • Size A4: 100 €
  • Size A3: 150 €
  • Size A2: 225 €

Oil paint:

  • Size A4: 270 €
  • Size A3: 400 € 
  • Size A2: 600 €

A4 = approximately 21.0 x 29.7 cm; 8.27 x 11.69 inches

A3 = approximately 29.7 x 42.0 cm; 11.69 x 16.53 inches

A2 = approximately 42.0 x 59.4 cm; 16.53 x 23.39 inches

The above prices are for portraits of one subject. For all additional subjects an extra 50% will be calculated into the total price. For sizes larger that A2, please send me an email inquiry. Click here for an estimation of the prices in different currencies. Kindly note that the above prices do not include any shipping fees, and that these will be added to the total price.

If you are interested in ordering a custom made piece, you may fill in the contact form on the Contact page, or email me at [maarit@maarithanninen.com]. Please mention the subject, the size and the medium that you have in mind, and if you already have a reference photo that you like, you may include this to your email as well. Once we have agreed on the details of the work, I will inform you about the shipping fees and charge 50% of the total price of the item as a down payment in order to start working on the piece. I will then proceed with creating some preliminary sketches, so that you'll have a better idea of how the finished piece will look like. If you approve these sketches, the remaining 50% and the shipping fee will be charged. As soon as I'm finished, I'll send you one last picture of the item, wrap the piece up, and send it to you within 2 business days.

The medium and the size of the piece determine how long it takes for me to fulfill an order. One subject drawings are ready to be shipped within about two weeks, watercolors within a month, and oil paintings in about 3-4 months. The delivery time is dependent on the courier and destination (see the "Shipping" section below).


Payment

Payment will be collected at the moment that an order is placed. Different policies apply to commission work; please see the "Commissions" section on this page for the details.

The following payment methods are available: 

- PayPal (Visa, MasterCard, American Express, Discover, and PayPal)

- Stripe (Visa, MasterCard, and American Express)

- iDEAL (Dutch banks) - this option is available only upon request

Additional customs duties might apply to orders sent outside of the European Union, but I will refund you the VAT that you are being charged during the check out. 


Shipping

Orders will be sent out within 2 business days. Different delivery times apply to commissioned items; please see the "Commissions" section on this page for more information.

All domestic (the Netherlands) mail will be sent out as "Domestic Parcel", and include free online tracking. 

For other destination two options are available: "International Parcel" or "International Parcel without Tracking". If you select "International Parcel without Tracking", which is also the more economical one, I cannot unfortunately take responsibility in the case of lost parcel. Therefore "International Parcel" is recommended.

The delivery time is dependent on the courier and the destination. Once the parcel has left the sorting center in the Netherlands, deliveries within EU are estimated to arrive within 1-8 business days, and to United States within 4-7 business days. For other destinations, and for a more percise estimations on the delivery times, please refer to PostNL website

Click here for the list of prohibited countries. 


Returns and cancellations

You are entitled to a reflection period of 14 calendar days (not applicable to custom made products). Please contact me at your earliest convenience if would like to return your order. The reflection period starts from the moment you receive the item. The period is extended to the next working day if it ends on a weekend or on a public holiday. During the reflection period you may return the item in its original packet. Before withdrawing, you can only examine the item in a similar manner as if in a shop, allowing you to confirm it is what you ordered and wanted. If you have used the item, I hold the right to claim compensation for the diminished value. Once the item is returned unused, I shall return the payment. Any extra return costs are the buyer's responsibility. I will, however, reimburse the original delivery cost (excluding any customs fees).

Even though all shipments are packed with care, accident might sometimes happen during the delivery process. In the case that the packet arrives to you damaged, kindly keep it unopened, and contact me as soon as possible for further instructions. I will do my best to either repair or replace the item. If the damage is irreversible, you are entitled to a full refund of the purchase price.

If you would like to withdraw an order before it has been shipped, please send me and email. If it's a commission piece, I hold the right to decline, but in the case that I have not started working on it yet, or if it's unfinished, I might be able to issue either partial or full refund. 


General

All business conducted on this website falls under Dutch law. For information about legal guarantees, please visit European Commission website
 
Any unresolved disputes will be handled by Alternative and Online Dispute Resolution (ADR/ODR)

Business details: 
Maarit Hanninen
Burgemeester Röellstraat 534
1067 XR Amsterdam
The Netherlands

(No visiting address.)

Chamber of Commerce (KvK) number: 67135188
VAT (BTW) number: NL262768276B01

Email: maarit@maarithanninen.com